- February 23, 2011
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
I get a kick out of the feedback we get from some veteran salespeople and sales managers after their first training sessions.
We hear things like:
- It reinforced the importance of…
- It reminded me to always…
- It provided more clarity on….
- I realized I had gotten away from the habit of…
Here is what I think.
The training could not have reinforced the importance of anything because if they had already acknowledged that something was important, why weren’t they doing it?
The training could not have reminded them to always do anything because if they had forgotten to always do something then they probably did not really know to do it in the first place.
The training may very well have provided more clarity on multiple topics but more clarity comes from not having much clarity or understanding to begin with.
Now my favorite.
If they realized that they had gotten out of the habit of doing anything, then did they really ever have a habit? When something is a habit, one always does it and nothing would prevent it from getting done. So it is far more likely that there was never, ever anything even close to resembling a habit.
So why do some veterans feel the need to provide feedback in this manner?
Could it be their egos? Could it be that they are simply too embarrassed to admit that the material was either new to them, or they had rarely, if ever, used or implemented strategies and tactics like these before?
For instance, they have surely heard the importance of asking questions before. But just as surely, they haven’t been tought exactly how, when and where to ask in a simple, effective, non-threatening manner. They haven’t been shown how long to continue the questioning, how to continue it, exactly what they are seeking to learn, when to stop, how to summarize, and how to turn the resulting urgency into a commitment to spend more money to do business with them.
Ego. They simply can’t admit that they didn’t know.