sales management
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Baby Fish and New Salespeople Experience the Same Fate
- August 1, 2024
- Posted by: Kurlan & Associates, Inc.
- Category: Understanding the Sales Force
If your turnover is less than 10% you have a turnover problem – not enough turnover! If your turnover is between 10-20% you’re good. If it’s greater than 20% it’s worth exploring what is contributing to your high turnover rate and how to fix it. Sometimes it’s because you are hiring the wrong salespeople. Sometimes it’s lack of effective onboarding, lack of effective sales training, lack of coaching, lack of accountability, or lack of leadership.
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Pump it Up for Sales Performance
- May 14, 2024
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
A client has a small sales team in the northeastern US. Last week the CEO reconnected with the sales team to check if everyone was selling properly. They weren’t. The team had lost a few customers because a high pressure competitor was stealing their accounts. He initially thought there was a problem with the connections between the sales team and its customers but it was actually a gap in the sales team’s selling skills. The sales team was rusty, having rested on their laurels for years, and the lack of initiative to replace clients they had lost was glaring.
Of course the drama with the sales team could have been avoided and the CEO could have replaced and upgraded the team from the start if he had done these five things:
asked us to evaluate the sales team
checked the pipeline to make sure opportunities were being added
considered the degree to which they underperformed last year
remembered that he had to intervene on a daily basis last year to keep the team motivated
recalled that the team was getting old -
Use Sales Scorecards Because People are Fickle
- April 24, 2024
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
A properly constructed sales scorecard objectively scores an opportunity and accurately predicts whether or not you will win the business. Not to be confused with a marketing scorecard which scores a lead based on how closely it comes to your target customer, a sales scorecard assigns weighted points based on whether the buying conditions are consistent with those that typically result in a win.
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The Data: What Percentage of Salespeople are Really Coachable?
- April 3, 2024
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
While coaching is private, training is more public as it usually takes place in front of others. Salespeople who have the greatest incentive to change are those who are the most trainable. Those salespeople have high scores in Desire for additional sales success and Commitment to additional sales success. When a salesperson scores below 60 on Desire and/or Commitment, you aren’t likely to see much of a change in their effectiveness or performance. If they are already generating acceptable results and more of the same would be OK, then it doesn’t matter. On the other hand, if their performance is lacking, and more of the same would not be acceptable, then a salesperson lacking Desire/Commitment would be a great candidate for replacement.
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Sometimes The Biggest Sales Problems Have the Simplest Solutions
- May 30, 2023
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
There are simple, easy, fast and powerful solutions for sales problems too. See my examples below.
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Great Sales Managers are Like Great Baseball Coaches Without the Screaming
- March 15, 2022
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
The biggest difference between great sales managers and crappy sales managers is how effectively they coach up their salespeople to make them better. There are two parts to this:
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The Problem With Having Crappy Sales Managers
- November 11, 2020
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
Sales Managers underperform at a mind boggling level. Let me show you the degree to which most sales managers are unqualified.
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How Sales Coaching Utilizes a Quid Pro Quo
- October 24, 2019
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
Quid pro quo is all the rage. The news networks are pointing to and from quid pro quo and arguing whether it was or wasn’t implied. Regardless of which side of the political spectrum you’re on, you’ve probably heard it plenty more than you need to.
Could there be a sales coaching lesson here?
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Popularity Polls are Just Like Sales Management Tracking Metrics!
- January 8, 2019
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
Have you ever watched a news program where they presented poll results, like the number of people in favor of legalizing marijuana? The poll shows popular opinion, but not the facts, logic, or impact on arrests, the economy, traffic accidents, unemployment, addiction, death rates, etc. There is a huge difference between people’s often uninformed opinions, versus what the facts might suggest. That’s the problem with the statistics I’m going to share in this article. The stats show what sales managers are doing but those managers are largely uninformed. They don’t know what’s good for them, haven’t been asked or held accountable to doing it differently, and aren’t in any way shape or form following best practices. John Pattison, Objective Management Group’s COO, mined some data on salespeople who report to sales managers. I was appalled by what I saw. Check this out!
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5 Sales Hiring Mistakes and Fake Resume Claims
- October 10, 2017
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
One of the regional sales managers asked, “What are the 5 Biggest Mistakes that Sales Managers Make When Recruiting Salespeople?”
While that question is quite easy to answer, most companies, including their recruiters, HR professionals, sales leaders and executives are guilty of some or all of the following 5 mistakes: