Kurlan & Associates
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  • Easiest Way to Assess Degree of Sales Success

    • February 13, 2018
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    Recently, I published an article that introduced a way to measure sales progress by means other than conventional numbers and metrics. 

    Today, I received an email from a property leasing salesperson who had his own question about sales effectiveness.  He asked, “How do I determine if I am seeing results from me being a good salesman or if it’s from my sheer volume and what kind of selling would you say a Real Estate Salesperson uses most?”

    I explained that there are four types of sales conversations and by conducting some self-analysis you can determine whether success or failure is the result of your own effectiveness, or because of your company’s reputation, quality and features of your product or service, the timing of your conversation, or that you happen to have the lowest price.

    These are the four types of sales conversations and potential outcomes that I shared:

    read more
  • What Salespeople Can Learn from Josh McDaniels Gutsy Reversal

    • February 9, 2018
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    What compelling reason might your prospect have for changing their mind?  Let’s assume that they won’t reverse their decision if they were happy with the incumbent vendor and decided to remain with them.  But they could change their mind if you were in the mix the entire way and on this opportunity they decided to go with your primary competitor.   How would you do it?

    read more
  • Is the Sales Force Getting Dressed Up or are Real Changes Taking Place?

    • February 7, 2018
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    Yesterday I received an email from Richardson Training, letting me know that they have completed their 2018 Selling Challenges Study.  The data in the report, which you can download here, hasn’t changed a great deal since 2017, but the report’s new look is awesome.  I reported on last year’s report in detail here, but my conclusion for 2018 is the exact same conclusion I came to in 2017.

    read more
  • Measure Change in Sales Effectiveness without Numbers and Metrics

    • February 2, 2018
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    We want to get better at selling and as sales leaders we want our salespeople to improve.  We need them to improve.  We hope that training and coaching and sales ennablement tools will get us there.  We have also been told that there is more than one way to skin a cat but it might come as a surprise that there is more than one way to measure the progress being made by your salespeople.

    There are traditional lagging indicators, like revenue generated, and there are traditional forward looking indicators, like new meetings, pipeline value and pipeline quantity compared to a prior period.  Conversion ratios – calls to meetings, meetings to qualified opportunities, qualified opportunities to closable, and win rates, all compared with the same ratios from a prior period.

    These metrics tell a story, individually and together, but forward looking indicators tell a more timely story, especially if you have a long sales cycle.  However, as you’ll read below, measuring sales progress doesn’t stop with metrics because there is another powerful way to get instant feedback on a salesperson’s progress.

    read more
  • Predictions for 2018 – The Sales Triad Will Provide Record Sales Growth

    • January 29, 2018
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    With and additional competition, I can tell you this.  If you aren’t the low price leader, the best-known company, or the safest decision that a buyer can make, you will have to do some real SELLING to get that business.  And not just selling, but thoughtfully, effectively, efficiently, and articulately selling value.  What?  You already sell value?  Really?  I’ll bet you don’t. 

    read more
  • When Good Prospects Can be Worse Than Tough Prospects

    • January 17, 2018
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    Comparing stop and go traffic to the other conditions I have driven in got me thinking about a sales analogy that you might find helpful.

    read more
  • What You Should Know When Your Cold Prospect Suddenly Returns From the Dead

    • January 15, 2018
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    Last week I wrote about the deep freeze, why prospects suddenly go cold, and how you can prevent that from happening. That article was instantly as popular as any I have ever written.  I also posted a 6-minute  cold-calling rant on LinkedIn that had more than five-thousand views after just a couple of days. The video, like the article, was about mindset, not scripting and tactics.  And last week I also posted an article about writing a good prospecting email.  It seems that there was a theme to the week and it resonated really well with the readers.

    read more
  • 7 Reasons Why Prospects Go Cold and How to Avoid it

    • January 5, 2018
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    If you change your perspective about prospects going cold, you might discover that you caused them to go cold, rather than the myriad of other possibilities.  I’ll explain.

    read more
  • How to Write a Sales Email That Works

    • January 3, 2018
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    I receive so many unsolicited emails each day that it makes my head spin.  Most of them, like the cold calls I get, are simply horrible.  Delete.  Delete.  Delete.  Junk.  Block.  Unsubscribe.

    This week I received the daily double – a cold call with an identical, corresponding email.  The email read like this:

    Hi Dave, 

    I hope this message finds you well.

    We spoke in the past regarding the copier equipment in your office.  At the time you indicated that your existing contract will be ending just over a year from now.  Have you started to look into this yet?  Our company would love a shot to earn your business.

    I’ll go through this line by line and explain what’s horrible, what’s OK and how I would change it.

    read more
  • 3 Lessons that Apply to Every Sales Call No Matter What You Sell

    • December 18, 2017
    • Posted by: Dave Kurlan
    • Category: Understanding the Sales Force

    Several years ago, during one of the performances, it dawned on me that the orchestra’s role in the show correlated very nicely to an effective sales presentation.  There were 3 fantastic lessons that I presented then and as I have done each year since, will present again here.

    read more
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Kurlan & Associates

Kurlan & Associates, Inc. was founded in 1985 by Dave Kurlan, a renowned expert in sales force assessments, training and strategic growth strategies.

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  • 21 East Main Street, Suite 301
    Westborough, MA 01581 USA
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