The Keys To Retaining and Losing Your Customers
- July 10, 2023
- Posted by: Dave Kurlan
- Category: Understanding the Sales Force
It’s been quite a while since I’ve written an article about the role that customer service plays in the retention and renewal of customers and accounts. In the past few weeks, I have experienced all kinds of customer service, including service you would expect, service that would surprise you, and service that wouldn’t change your mind about anything.